The second-hand marketplace Members Share Frustration Regarding Sizing Updates
Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.
This online marketplace has revised its sizing categories for female and kids' apparel failing to inform all shoppers about the modification.
Online Platforms Reaction
Many shoppers and sellers have taken to social media claiming that product pages now present an altered size classification than originally posted as a result of the reclassification.
The platform stated the updated approach better aligns with comparable marketplaces.
They have suggested members to examine their items and update the measurements by hand where appropriate, resulting in member annoyance.
Size Classification Updates
Earlier, the measurements included one number and one letter, for instance S/8 or M/10.
The revised method features a letter with a size spectrum like S/UK 8-10.
For certain items, the sizing has been recategorised - for example a size L used to be a 12 but now shows as UK 16-18.
Shopper Stories
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
A different member, from Glasgow, said garments she listed with size 14 tags were appearing on the platform as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Manual Updates
Another shopper, located in England, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.
Service Background
The app has more than 100 million members, comprising 18 million UK members.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This is not the initial instance when a surprising modification within the service has received backlash: earlier, the platform withdrew an update to its shipping options following member complaints.
